Legal · Last updated 22 July 2026
Privacy Policy
This policy explains, in as plain a way as the subject allows, how Hisejo (operating under the registered address ul. Mikołaja Kopernika 93, Białystok, Poland) collects and uses personal data when you visit this website or get in touch about an appliance repair visit. It is written with reference to the General Data Protection Regulation (EU) 2016/679 (GDPR / RODO) and the Polish Act on the Protection of Personal Data of 10 May 2018, and it applies to visitors from Poland and elsewhere.
1. Who is responsible for your data
The data controller for information collected through this website is Hisejo, registered at ul. Mikołaja Kopernika 93, Białystok, Poland. Questions about how your data is handled can be sent to [email protected] or by phone to +48 726 385 227. There is no requirement under current thresholds for a dedicated Data Protection Officer, so all requests are handled directly by the office listed above.
2. What information is collected
When you use the contact form, the fields you complete are collected: your name, email address, phone number, the subject you select, and the message you write describing the appliance issue. If you call or email directly, we retain whatever details you choose to share, typically your name, contact details and a description of the fault. The website itself, through cookies where permitted, may also collect technical information such as browser type, approximate location inferred from IP address, and pages visited, described further in the separate Cookie Policy.
3. Why this information is processed
Contact details and appliance descriptions are used to arrange and prepare for a diagnostic visit, to communicate about scheduling, and to issue invoices where a repair proceeds. The legal basis for this processing is the performance of a contract or steps taken at your request prior to entering one, under Article 6(1)(b) GDPR. Where cookies are used for analytics or preference purposes, the legal basis is your consent under Article 6(1)(a) GDPR, given through the cookie preference tool described on the Cookie Policy page.
4. How long data is kept
Contact form submissions that do not lead to a booked visit are generally retained for a limited period, sufficient to answer any follow-up question, and then deleted. Records connected to a completed repair, including invoices and warranty details, are retained for the period required by Polish tax and accounting law, which is currently five years from the end of the calendar year in which the transaction occurred. Cookie-related data is retained according to the expiry periods described in the Cookie Policy.
5. Who may see this information
Personal data is not sold. It may be shared with technicians assigned to carry out a repair, with accounting or invoicing service providers where used, and with hosting providers who store the website and its data on our behalf, acting as data processors under written agreements consistent with Article 28 GDPR. Data is not knowingly transferred outside the European Economic Area; where a service provider is located outside the EEA, appropriate safeguards such as Standard Contractual Clauses are used.
6. Your rights
Under the GDPR you have the right to request access to your personal data, to ask for corrections where it is inaccurate, to request erasure where there is no overriding reason to keep it, to restrict or object to certain processing, and to receive a copy of data you provided in a portable format. Where processing relies on consent, such as certain cookie categories, you may withdraw that consent at any time without affecting processing carried out before the withdrawal. Requests can be sent to [email protected] and will be handled within the timeframes set out in the GDPR.
7. Complaints
If you believe your data has been handled incorrectly, you can contact us directly at [email protected] to raise the matter, or lodge a complaint with the Polish supervisory authority, the Urząd Ochrony Danych Osobowych (UODO), which oversees compliance with data protection law in Poland.
8. Changes to this policy
This policy may be updated from time to time to reflect changes in our practices or in applicable law. The date at the top of this page indicates when it was last revised. Continued use of the website after an update indicates awareness of the current version, though significant changes will be highlighted where practical.